How can we help?
Search our help articles or replay a guided tour.
Account
How do I switch between dark and light mode?
Click the sun/moon button in the top bar. Your choice is saved to your account.
How do I turn on two-step sign-in?
Go to Settings -> Security and turn on Two-step sign-in. We will email you a code each time you sign in.
I forgot my password
Click "Forgot password?" on the sign-in page. We will email you a 6-digit code to set a new password.
Why do investors pay a registration deposit?
Investor accounts pay a one-time registration deposit of UGX 300,000 through Flutterwave (MTN Mobile Money, Airtel Money or card) before the investor side unlocks. It keeps fake investors out and protects developers who share private materials. Buyers and developers do not pay it.
Can I buy, sell and invest with one account?
Yes. Open the menu under your photo and choose Switch to Buyer, Developer or Investor. Becoming an investor asks for a few details about your investment interests and verification documents.
Buying
How can I pay?
Pay with MTN Mobile Money, Airtel Money, Visa or Mastercard, bank transfer or USSD. Payments are processed securely by Flutterwave. Prices are set in US dollars and shown in your local currency; mobile money is charged in Uganda shillings (UGX).
Where do I download what I bought?
Open Dashboard -> Orders, choose the order and click Download next to each item. Subscriptions can be downloaded until they expire.
How do coupon codes work?
Enter the code at checkout and click Apply. Site-wide coupons work on every project; developer coupons only work on that developer's projects.
Can I try a project before buying?
Many projects offer a free demo version for each operating system. Open the project and look at the Platforms tab.
Fundraising
Is the equity legally binding?
Equity offers are agreements between you and the founder. Investment offers are regulated in most countries, so read the founder's documents, ask questions in the campaign and get advice before you back a campaign.
What are reward tiers?
Founders can offer perks to backers who contribute at least a set amount. Choose a reward when you back a campaign.
What is my investor credit rating?
A score from 300 to 850 (grades A to E) based on how much and how often you invest and buy, your successful payments, how long you have been a member and whether your profile is verified. Developers see it when they tag you in a project.
Getting started
What is Prime Koders?
Prime Koders is a marketplace where innovators sell software, engineering and science projects, get hired for their skills, and raise funds from investors.
Which account type should I choose?
Choose Buyer to buy projects and hire talent, Developer to sell projects, get hired and launch campaigns, or Investor to back campaigns.
Is it free to join?
Yes. Creating an account, listing projects and messaging developers is free. Sellers pay a small fee only when they make a sale.
Hiring
How do jobs work?
Investors and buyers post a job with the skills needed, a budget, an objectives checklist and the files or GitHub repository to work on. Developers on Nova or Mega apply. After you hire, you both work in the job workspace: browse and edit the files, tick off objectives and approve them, then mark the job completed.
Messages & calls
Can I call a developer before buying?
Yes. Open a chat and press the phone or video button. Calls run in your browser (allow the microphone and camera when asked) and every call is noted in the chat.
What can I send in chat?
Text, emoji reactions, replies, photos, documents (PDF, Word, Excel, ZIP) up to 25 MB and voice messages. Only the two of you can open the files.
Payments
How do I pay with MTN MoMo or Airtel Money?
Choose MTN Mobile Money or Airtel Money at checkout and type your number. A prompt pops up on your phone: enter your PIN to approve. The page confirms the payment by itself within a few seconds.
I did not get the mobile money prompt
Keep your phone unlocked and check that the number is registered for mobile money. You can also dial *165# (MTN) or *185# (Airtel) and open your pending approvals, then press "I approved it — check now".
Why is the price shown in my currency?
Prices are set in US dollars. We show them in your currency based on your phone number's country code or your location. You can pick another currency from the menu at the top of the page.
Can I get a refund?
Ask the seller within 7 days. When a refund is approved, the money goes back to the same mobile money number or card through Flutterwave.
Selling
How long does project review take?
An admin reviews new projects, usually within one working day. You get a notification when it is approved or rejected.
How do levels and stars work?
There are 5 levels: Rising, Skilled, Proven, Expert and Master. You earn stars for real activity such as sales, approved projects, 5-star reviews, purchases and investments. Every 5 stars move you up one level. After Master, every new star is a point, and every 5 points add $10 to your wallet, which you can withdraw after approval.
Can I offer discounts?
Yes. Go to Dashboard -> Coupons to create percent or fixed discounts for one project or all your projects.
Which sectors can I sell in?
Every sector: fintech, agritech, health, education, e-commerce, logistics, government, real estate, hospitality, gaming, hardware and more. Pick the closest category when you upload so buyers searching that sector find you.
What are the Basic, Nova and Mega packages?
Basic is free: up to 2 projects, no fundraising and no job applications. Nova costs $20 a month: up to 15 projects, 5 fundraising campaigns and 1 open job application at a time. Mega costs $100 a month: unlimited projects and campaigns and up to 10 open job applications. Pay with MTN, Airtel or card in Account → Packages.